Sometimes equipment owners may not know when the best time to call for repairs is.
Is it only when the machine is completely broken down, or maybe when it’s just performing a little off?
The thing is, you know your equipment best. You know when it’s operating out of its normal day-to-day nuances, making new noises (or not making regular noises). When it starts to operate abnormally, it’s time to give our refrigeration experts a call.
Prior to our team coming out, we recommend you first check the breakers. Make sure they’re on and plugged in, and ensure all of the obvious big things are still working (did it accidently come unplugged?). Once you’re past the obvious, review if something out of the ordinary happened. Was there construction in the area that could have affected your machine, or an accident that affected your power supply? Anything that happened out of the ordinary is extremely helpful information to us, even if it seems trivial!
While it seems counterintuitive, we do not recommend resetting your equipment. For example, ice machines have error codes. If you reset the ice machine, or hit the reset button, it wipes out the error code and now we don’t know what it was that tripped. In this instance, we recommend leaving it tripped and giving us call. This way we can see what caused that particular safety to trip and do not have to try to recreate the issue or wait for it to trip again.
One of the most common things we receive calls about are walk-in freezer defrosting at wrong times. All walk-in freezers have defrost clocks, so they all defrost at particular times of the day, usually four times. We try to set the defrost clocks for their off-peak hours because we don’t want them defrosting during the middle of a lunch or dinner rush. Usually it’s 3:00 AM, 3:00 PM, 9:00 AM, and 9:00 PM. If this pattern is what you’re used to and your building experienced a power outage for a significant amount of time, now the defrost clock is going to be set to a different time. Being aware of when those things happen and telling us about them helps us to quickly figure out why the defrost clock is set to 1 PM and 7 PM instead of its regular times. It helps us to know that it was something that caused the error versus a malfunction of the equipment that would result in it being replaced. The information may seem trivial, but for us it makes a huge difference and in the end, helps to save you time and money.
If the breaker is on and plugged in, and your equipment is still malfunctioning, give us a call. If there’s anything out of the ordinary, give us a call. You as the business owner can supply us the context and correlation we need to pinpoint the issue. If you notice your machine operating differently, the clues you provide help us to find the error and fix the problem sooner to get you back up and running faster.
If you have any questions about how your equipment is operating, give us a call. We also offer maintenance programs to help keep your equipment operating in peak condition. Contact us for more information today!